State Farm® Insurance Agent Mark Quinnell

"Mark has been my insurance agent for 37 years and has looked out for my best interests during all that time. This week I walked into the office without an appointment to ask a question about my homeowners policy and ended up with an hour long consultation with Mark who reviewed all of my accounts and made suggestions on how to save money. He is a good guy and has been since I first met him when he was a very young man and just starting out in the business."

"In a previous review I had accidentally left a one star review which was a complete mistake. Mark Quinnell and his staff at State Farm Insurance has always provided me and my family the highest quality of service. I continue to trust them completely with my insurance needs."

"When we moved to town, we chose Mark's office because it had good reviews and we are long-time State Farm customers. We had nothing but negative experiences. It took this office a long time to get back to us with a quote. With their excuse that they were busy and were fielding a lot of quotes, we were satisfied to go ahead and move our business to this office. However, our experiences continued to be negative. It took many days, and sometimes a week or better, and only after I would email for follow up, would I receive a response back. When we received the paper copy of our homeowner's insurance, it stated we owed an extra $73 above and beyond what we were quoted. We asked Mark about this (and after a week of no response, we finally got in touch with him) and he told us that it was because State Farm's underwriting team said that our house was worth more than he had quoted us and that we had to insure our house for an additional $6,000 of worth. When we received our 360 estimate from State Farm, it said the opposite: that WE had decided to over-insure our home for $6,000. Upon closer inspection of the paper policy and of the 360 estimate, we also noticed that the year of our roof was incorrect (our roof was not a 1975 original!) and the 360 estimate said that our house has a fireplace (it does not). We again tried to reach out for answers but received no response. Completely frustrated by the lack of ability to get ahold of anyone and these errors, we called customer service, who could not help us because they were not an agency. We tried calling the other agent in town, who would not help us because he did not want to ruin his relationship with Mark. We finally got in touch with an agent in another town who agreed to help us. We tried calling Mark to ask to have our policies transferred, as we felt it was our responsibility to provide him with this decision ourselves, but he did not answer our call or return our voicemail. After two days, we had State Farm do it without his help. Now, as we wait for our transfer to process, we received notification that our auto policies are going up a combined $170/6 months. Customer service was again unable to answer our questions as to why and said it was a change initiated on the agent's side of things. We are completely frustrated and flabbergasted that someone with such good reviews and such a presence in a small community could exhibit such bad business practices."

"The agents at Mark Quinnell’s office are eager to assist their customers with any and all issues they may be having on home and car policies. When our claim was moved to a National agent, and we needed further assistance beyond what we were getting from that National agent, Mark Quinnell’s agents were able to solve our problem that had been taking months, in less than just 24 hours. We are so thankful for this agency!"

"My husband and I highly recommend Mark Quinnell and his State Farm team for your insurance needs! Not only are we thrilled with our coverage, but we know that we are in good hands with Mark. He responds quickly to questions and will spend time to make sure we understand what our policies cover. We had planned to switch our coverage because we trust Mark, but we were even more delighted to find that we wound up saving money. Get in touch with Mark!"

"My husband and I switched to State Farm about a year ago after being with another company for 20 years. Mark did a great job laying out all our options so we knew what we were getting. We were able to insure all 3 vehicles for less than we were paying for 2 previously. Also, our kids aren't rated as drivers until they get their license, even if they are over 19! Another great reason we are glad we switched. Mark and his team are very knowledgeable and friendly."

"I became a client after my dad told me I needed to get my own insurance plans and it was easiest to just roll the plan to my name. Even though I was living in the cities, I have stuck with Mark's office for the past 15 years. They are responsive and make sure you get taken care of!"

"Mark Quinnell is an incredible insurance agent!! We had a devastating house fire on Dec 23 last year....two days before Christmas. One phone call and Mark was there....yes, just like a good neighbor.....Mark was there. On Christmas Eve, before leaving for church with his family he made sure that my family was doing okay, that we were safe and warm, that we had a comfortable place to stay. He was calm and steady, reassuring, caring and kind....qualities we so very needed in that frightening and chaotic time. I never doubted that we were in the best possible hands. It's been a long road back home....we are grateful to have had a man who is well-respected in his profession and is backed by a knowledgeable and warm staff guide us safely through the process. Anyone can sell you an insurance policy...that's the easy part. The unwavering, steadying follow-through after devastation....that's when the good ones shine. Thank you, Mark Quinnell and staff for everything. As a community we in Northfield are indeed lucky to have this man right here, ready to help. I would encourage you all to give Mark Quinnell a call....I promise you will be so very glad you did."