State Farm® Insurance Agent Mark Quinnell
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Madeline McCloughan
June 25, 2024
5
out of
5
rating by Madeline McCloughan
"Mark is a thoughtful agent who helped me and my husband consolidate our insurance after we got married. He helped us understand what we needed in terms of coverage and guided us through life insurance conversations with detailed information and compassion. Great experience working with Mark!"
We responded:
"Thank you, Madeline for the great review. We appreciate your business! Our State Farm office here in Northfield strives to deliver five-star service to each member of the Minnesota community no matter their stage in life. Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. Our success is built on a foundation of shared values - including quality service, strong relationships, and integrity. We focus on supporting community members with their auto, home, and life insurance needs. Don’t hesitate to call, email, text or stop by the office anytime! "
Sara Vazquez
June 14, 2024
5
out of
5
rating by Sara Vazquez
"Lovely Team Members and Great Atmosphere! I always look forward to going in the office. Mark is phenomenal Agent with Years of experience. He goes above & beyond for his customers! Thank you so much Mark, Chris, & Emily for all that you do 💯"
We responded:
"Thank you, Sara! We appreciate your kind words and commitment to the community. You are a valued member of our State Farm Team and we look forward to a successful 2024! "
Charles Cogan
February 9, 2024
5
out of
5
rating by Charles Cogan
"We always have a good experience with Mark Quinnell's State Farm. In this case, my wife was in an accident caused by another vehicle and State Farm did not have to pay a claim but Mark and Luke and his staff took the time to explain the process for All State and even helped with scanning receipts for easier submission since my wife is a nurse and knows more about nursing than about insurance. It made a confusing process easier to follow for her and was much appreciated."
We responded:
"Thank you for the kind words, Charlie! I am glad that we could help you and Nalongue sort through the frustrating experience of a car accident. It is a privilege for us to serve the Northfield community and the work is fulfilling with customers like you. Call us anytime and let us know how we can support your insurance needs. We appreciate your business all these years and look forward to seeing you again soon! All the best, Mark and team "
Kate Eaves
December 12, 2023
5
out of
5
rating by Kate Eaves
"Jessica was a pleasure to work with! Attention to detail and friendly! I would trust this office with my home insurance, car insurance and life insurance."
We responded:
"Thank you Kate, for the five-star review! Jessica is a valued member of our team here in Northfield and we are glad she could work with you to support our insurance customers in Minnesota. We appreciate you! -Mark and team "
Ann Dormady
November 16, 2023
5
out of
5
rating by Ann Dormady
"Mark has been my insurance agent for 37 years and has looked out for my best interests during all that time. This week I walked into the office without an appointment to ask a question about my homeowners policy and ended up with an hour long consultation with Mark who reviewed all of my accounts and made suggestions on how to save money. He is a good guy and has been since I first met him when he was a very young man and just starting out in the business."
We responded:
"Thank you, Ann for the five-star review and kind words! It was great catching up this week and I am glad we could find solutions to help you save money on your insurance. We are grateful to be a part of the local community and truly appreciate your business and friendship all these years! -Mark and team"
Roman Pio
November 3, 2023
5
out of
5
rating by Roman Pio
"Los mejores agentes"
We responded:
"Thank you, Roman! I am glad that Sara and Emily were able to meet your insurance needs here in Northfield. We appreciate your business. Muchas gracias! -Mark and team"
James Gutfleisch
August 19, 2023
5
out of
5
rating by James Gutfleisch
"In a previous review I had accidentally left a one star review which was a complete mistake. Mark Quinnell and his staff at State Farm Insurance has always provided me and my family the highest quality of service. I continue to trust them completely with my insurance needs."
We responded:
"Jim -- Thank you for your review! We are grateful for many positive years working together. Please don't hesitate to call me to let us know how we can maintain five-star service. We appreciate your business! --Mark"
Kelly Kramer
August 17, 2023
1
out of
5
rating by Kelly Kramer
"When we moved to town, we chose Mark's office because it had good reviews and we are long-time State Farm customers. We had nothing but negative experiences. It took this office a long time to get back to us with a quote. With their excuse that they were busy and were fielding a lot of quotes, we were satisfied to go ahead and move our business to this office. However, our experiences continued to be negative. It took many days, and sometimes a week or better, and only after I would email for follow up, would I receive a response back. When we received the paper copy of our homeowner's insurance, it stated we owed an extra $73 above and beyond what we were quoted. We asked Mark about this (and after a week of no response, we finally got in touch with him) and he told us that it was because State Farm's underwriting team said that our house was worth more than he had quoted us and that we had to insure our house for an additional $6,000 of worth. When we received our 360 estimate from State Farm, it said the opposite: that WE had decided to over-insure our home for $6,000. Upon closer inspection of the paper policy and of the 360 estimate, we also noticed that the year of our roof was incorrect (our roof was not a 1975 original!) and the 360 estimate said that our house has a fireplace (it does not). We again tried to reach out for answers but received no response. Completely frustrated by the lack of ability to get ahold of anyone and these errors, we called customer service, who could not help us because they were not an agency. We tried calling the other agent in town, who would not help us because he did not want to ruin his relationship with Mark. We finally got in touch with an agent in another town who agreed to help us. We tried calling Mark to ask to have our policies transferred, as we felt it was our responsibility to provide him with this decision ourselves, but he did not answer our call or return our voicemail. After two days, we had State Farm do it without his help. Now, as we wait for our transfer to process, we received notification that our auto policies are going up a combined $170/6 months. Customer service was again unable to answer our questions as to why and said it was a change initiated on the agent's side of things. We are completely frustrated and flabbergasted that someone with such good reviews and such a presence in a small community could exhibit such bad business practices."
We responded:
"Kelly – We strive every day to go above and beyond to meet our customer’s needs, so this feedback caught us off guard. I apologize we did not meet your expectations. As we discussed over the phone recently, we always hope to make it right and I am glad that State Farm can continue to serve you and your family. Thank you, Mark"
Cynthia Gaya
March 30, 2023
5
out of
5
rating by Cynthia Gaya
"Excellent service and timely response every time. Thank you!"
We responded:
"Thank you, Cynthia! My team and I work hard each day to provide the best local insurance in Northfield and Minnesota. Don't hesitate to call us with any questions or concerns. We appreciate your business and five star review! -Mark and team "
Stephanie Madson
March 22, 2023
5
out of
5
rating by Stephanie Madson
"The agents at Mark Quinnell’s office are eager to assist their customers with any and all issues they may be having on home and car policies. When our claim was moved to a National agent, and we needed further assistance beyond what we were getting from that National agent, Mark Quinnell’s agents were able to solve our problem that had been taking months, in less than just 24 hours. We are so thankful for this agency!"
We responded:
"Thank you for your kind review, Stephanie! I am thankful that our team and especially Renee and Emily were able to quickly meet your needs. We work hard every day to provide a local approach to insurance in Northfield and Minnesota. No matter if it's a claim or customer service issue, we strive to be good neighbors in all we do. Thank you to you and Matt for your many years of loyalty to our agency and to State Farm! "
Jamie N
March 7, 2023
5
out of
5
rating by Jamie N
"Very easy transition to move our policies from California to Minnesota. Renee was eager to help, and we had everything sorted out and ready to go quickly. We've always had a great experience with StateFarm and this was no exception."
We responded:
"We appreciate you taking the time to share your feedback. Renee is a wonderful member of our team and I am glad that she was able to ensure a smooth transition for your insurance from California to Minnesota. My team and I strive to provide the best possible State Farm customer experience and we are grateful to be part of the Northfield community. Don't hesitate to call, email or stop by the office anytime. Thank you for your business! "
Kim Decker
February 24, 2023
5
out of
5
rating by Kim Decker
"My husband and I highly recommend Mark Quinnell and his State Farm team for your insurance needs! Not only are we thrilled with our coverage, but we know that we are in good hands with Mark. He responds quickly to questions and will spend time to make sure we understand what our policies cover. We had planned to switch our coverage because we trust Mark, but we were even more delighted to find that we wound up saving money. Get in touch with Mark!"
We responded:
"Thank you, Kim! My team and I are glad that we could update your insurance to better meet the needs of your family. We are proud to serve the Northfield area and grateful to be part of this community. Your business is appreciated! -Mark and team"
April Schweickert
February 9, 2023
5
out of
5
rating by April Schweickert
"My husband and I switched to State Farm about a year ago after being with another company for 20 years. Mark did a great job laying out all our options so we knew what we were getting. We were able to insure all 3 vehicles for less than we were paying for 2 previously. Also, our kids aren't rated as drivers until they get their license, even if they are over 19! Another great reason we are glad we switched. Mark and his team are very knowledgeable and friendly."
We responded:
"Thank for your kind words, April. We are happy that we were able to provide a personal price plan for you and Chuck. With your auto insurance and homeowners insurance we work hard to offer a good price along with exceptional service from our team. Take care, Mark "
S M
October 21, 2022
5
out of
5
rating by S M
"I became a client after my dad told me I needed to get my own insurance plans and it was easiest to just roll the plan to my name. Even though I was living in the cities, I have stuck with Mark's office for the past 15 years. They are responsive and make sure you get taken care of!"
We responded:
"Thank you for your business! We value strong community connections and it is one reason why being a lifelong citizen of Northfield, Minnesota is so wonderful. Don't hesitate to call us at 507-645-4545, email or stop by the office with any questions about State Farm and insurance. We look forward to connecting again soon. All the best, Mark and team"
Aaron Trnka
June 12, 2022
5
out of
5
rating by Aaron Trnka
"Excellent service and dedication to the customer."
We responded:
"Aaron -- Thank you for sharing your experience with our team! We appreciate your business and are proud to serve the community. We strive to provide exceptional customer service and quality State Farm insurance policies. Don't hesitate to call us at 507-645-4545 or email mark@markquinnell.com with any questions or concerns. All the best, Mark and team "
Tom Dvorak
May 12, 2022
5
out of
5
rating by Tom Dvorak
"As always great service!!!"
We responded:
"Tom -- Thank you for the five-star review! We appreciate your business and have enjoyed conversations in the office. Our top priority is to provide exceptional customer service. Don't hesitate to let us know if there's anything we can do to answer questions about State Farm or review your insurance policies! --Mark and team "
Scott Sandstrom
May 11, 2022
5
out of
5
rating by Scott Sandstrom
"Mark and his staff are friendly, knowledgeable and efficient. Highly recommend."
We responded:
"Thank you, Scott for your five-star review! We appreciate you taking the time to share positive feedback. Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We strive to advocate for our customers and provide the best State Farm Insurance experience possible. Don't hesitate to call, email, or visit our office with any questions or concerns. -Mark and team"
kim lee
March 10, 2022
5
out of
5
rating by kim lee
"Everyone is so helpful there and gets back to you immediately with answers to questions"
We responded:
"Thank you, Kim! We appreciate your business and look forward to welcoming you at the office. -- Mark and team"
Emily Q. Tolly
February 18, 2020
5
out of
5
rating by Emily Q. Tolly
"Mark is always willing to go the extra mile in providing the best care and service. The team is great as well and are there to listen and meet your needs. Genuine client-centered business!"
We responded:
"Thank you, Emily! Our team works hard to customize solutions for families to navigate the insurance process here in Northfield and the surrounding area. We appreciate your business! -- Mark and team"
Brian Tolly
February 17, 2020
5
out of
5
rating by Brian Tolly
"My wife and I have many policies through Mark! He and his staff members are so approachable and knowledgeable. Mark is very professional and respects your opinions, too. Would highly recommend!"
We responded:
"Thank you, Brian for the thoughtful review. My team and I take great care in finding the best possible insurance for you and advocating on behalf of all of our State Farm customers. We are grateful to be part of a strong Minnesota community and look forward to working together for years to come. Your business is appreciated! -- Mark and team "
Justin Eggum
October 24, 2019
5
out of
5
rating by Justin Eggum
"Great agency!"
We responded:
"Thank you, Justin! My team and I appreciate your kind review. It has been a pleasure to work with you and your family all these years. The Mark Quinnell Insurance Agency mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are committed to the community of Northfield and look forward to working together for years to come. Don't hesitate to call, text, email or stop by the office at any point. Your business is appreciated! -- Mark and team"